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People Find You Physically Menacing? Ask Madeleine

21.04.2018

Dear Madeleine, I am a senior executive in a big global company. I am not an American, but it is an American company. With each rise I achieve in the ranks here, the more I realize just how not-American I am. Here’s my problem. I am a...

Survey Identifies Top 9 Most Important Customer Service Improvement Issues

20.04.2018

New survey results from more than 560 business leaders and human resources and training professionals identified the top nine most important customer service issues. By combining the ratings of issues rated as very important or extremely im...